Refunds

Refund & Return Policy

At Denita Necole Art, every piece is thoughtfully created and carefully packaged with the utmost attention to quality. Your satisfaction is important to us, and we are committed to providing exceptional customer service.

Shipping

Currently, we ship only within the United States.

We look forward to expanding our shipping services to our international collectors in the future.

Once your order has been processed, you will receive an email confirmation that includes your shipment tracking number.

Please verify that your billing and shipping addresses are correct before placing your order. Once an order has been transferred to the shipping carrier, we are unable to reroute or modify the shipping address.

Taxes

Applicable sales tax is calculated based on your shipping destination and will be added during checkout where required by law.

Returns

Because each commissioned artwork is created specifically for the collector, we are unable to accept returns or exchanges on custom artwork or commissioned pieces.

Eligible non-custom artwork may be returned within seven (7) days of delivery.

To qualify for a return, items must be:

  • Unused

  • In their original condition

  • Returned in their original packaging

To begin a return, please email denita@denitanecoleart.com and include:

  • Your name

  • Order number

  • Reason for the return

  • Photographs (if applicable)

If your return is approved, we will email you a prepaid return shipping label along with detailed return instructions.

Packages must be dropped off with UPS or USPS within seven (7) business days after receiving your return shipping label.

Returns sent without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Original commissioned artwork

  • Personalized artwork

  • Custom orders

  • Special orders

  • Sale items

If you have questions regarding a specific item before making your purchase, please contact us. We are happy to assist you.

Sale Items

All sale items are final sale and cannot be returned, exchanged, or refunded.

Damaged Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, please notify us within three (3) business days of delivery by emailing denita@denitanecoleart.com.

Every artwork is professionally packaged with great care to help ensure safe delivery. Once your package leaves our studio, it is entrusted to the shipping carrier.

If damage occurs during transit, please include photographs of:

  • The damaged artwork

  • The shipping box

  • All packaging materials

Once your claim has been reviewed, we will gladly replace the damaged item at no additional cost to you.

Exchanges

The quickest way to receive another item is to return the original item (if eligible). Once your return has been approved, you may place a new order for the replacement item.

Canceling Orders

If you need to cancel your order before production begins, please email denita@denitanecoleart.com with your name and order number.

Orders that have already entered production cannot be canceled for a full refund.

Because many of our pieces are handmade or prepared specifically for each collector, production may begin shortly after an order is placed.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note:

  • Original shipping charges are non-refundable.

  • Rush processing fees are non-refundable.

  • Shipping charges are non-refundable and will be deducted from your refund.

  • Due to the significant cost of shipping original paintings, full refunds may not be available for these items.

  • Your bank or credit card company may require additional time to process and post your refund after it has been issued.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.

Denita Necole Art is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property and with household members.

  • Contacting neighbors or your property management office.

  • Contacting the shipping carrier directly to file a claim.

We are happy to provide shipping documentation or other information needed to assist with your claim.

Color Accuracy

Every effort is made to accurately display the colors of each artwork. Because monitor, tablet, and mobile device settings vary, colors may appear slightly different in person. These natural variations are not considered defects and are not grounds for a return or refund.

Questions

If you have any questions regarding shipping, returns, or your order, please contact us at:

denita@denitanecoleart.com

Thank you for supporting Denita Necole Art. We are honored to create artwork that becomes part of your home and your story.